What is Redemption data?
In your loyalty program when a member redeems a reward, Zinrelo keeps a track of it. This is called Redemption data.
Where can I find that data?
You can find it at two places:
- Member profile: Members >> Rewards history. This is useful when you want to check the redemptions for one particular member.
- Rewards: Rewards >> Click on a rewards >> manage codes >> Export as CSV
In the downloaded CSV, you will receive all the information on when which reward was redeemed and by whom. You can run your own further analysis to spot any unusual behavior.
How does the report look like?
It will have the member details + the coupon details