What are the basic functions I can perform on a member profile?
- Log into your Zinrelo admin console >> Click on Members >> You will see a list of all your members.
- To perform any action in bulk >> Select any member >> Actions
You can perform actions like:
- Delete: You can delete various members at once and remove them from your loyalty program. If the member is not a part of the program, they will not be able to view the End User Dashboard as well.
- Block: If you want to block a certain member from the program you can do so using this option. This normally is used when you want to restrict any member to redeem any points. For example: If you suspect a spammer or if someone is gaming your program.
- Add tag: Tags are short labels that you can apply to a certain set of members to segregate them later. For example: Apply the tag “ inactive” for members who have been inactive for 6 months. You can use this segregated data to run campaigns for them too.
- Remove tag: With the above logic, once you see the member no longer falls in that category, you can remove the tag.
What are the actions I can perform individually for members?
- Click on the member name >> You will enter the member profile >> Click on Actions.
Email Unsubscribe: You can unsubscribe the member from any emails that go out from Zinrelo. For example Transactional emails - Congratulations! You have earned 200 points.
Adjust points: You can perform an action to the member gaining or losing points. For example, You want to award points as a special bonus to a member. You can use this option.
a) Add points b) Deduct points
Redeem Points: You can redeem points on behalf of a member. For example, A client calls your support line and places an order, you can check the points available and redeem the reward for them.
Upgrade Tiers: This is relevant only if your program has a tiered structure. You can then upgrade members to higher tiers if you want to. But you cannot downgrade them.
Please note: The above functions are available, apart from the automated functionality that triggers. So in the background, the automation will work, but if you want to perform a specific action, you will have full control.